12%
2021 Contact Center Metrics Survey
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Which type of Dental Benefit products does your company currently offer? (Check all that apply)
Contact Center Organization
Do all Call Center inquires go to one Call Center or Customer Contact Organization?
When an inquiry comes to your company's Contact Center Organization, how is it routed? For example, your contact center may be structured by region, by product, by source of contact and so on. (Check all that apply)
When a customer contacts your Call Center, how do you identify that customer?
How can a customer find their identification credentials if needed?
Does your company staff and operate its Contact Center Organization and/or outsource the function to a third party vendor? (Select all that apply)
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